Frequently Asked Questions
Our fast, convenient ordering process takes only a couple of minutes to complete. Order from SimplyMa’aM through shopsimplymam.com
How do I place my order?
To place an order, you will need your email address. Virtually every item you see on the site can be viewed and purchased online. Ordering just takes a few steps. Simply find the item you want, view key features on the Product Detail page, and click the “Add to Cart” button. Once you’ve completed your shopping, click the “Checkout” button.
How will I know if my order has been received successfully?
You will receive an email confirmation of your order from SimplyMa'aM. This will be sent to the email address you used at the time of you placed your order. This email will contain order details. If for some reason you did not receive an order confirmation email, please contact customer service at firstname.lastname@example.org
How do I modify my online order?
Orders may be modify within 24 hours after the order has been placed. Please reach us through "Contact Us" page form. Be sure to describe the change to the order under the subject section (i.e., Cancel Order or Wrong Size Selected or Wrong Item Selected) and include your order number and submit the form. You will be contacted via email on the steps to take to fix the issue or we will advise you to resubmit a new order online.
How will my order be shipped?
All orders are sent Standard Ground Shipping via the U.S. Postal Service (USPS) our preferred postal carrier. Please visit our shipping methods and charges page for more information.
Can my order be shipped to multiple address?
SimplyMa'aM will ship to one address per order. To ship to multiple addresses, you must place your order per address.
How long will it take to receive my order?
All of our garments are handmade by artisans. All available stocked items will be processed within 3-5 business days. Please allow additional 3-5 business days for shipment.
Can I have my order rush processed?
All expedited orders are processed within 48 hours at an additional fee of $30.00 per shipment. Please contact us prior to placing your order. Once you receive confirmation that we can process your rush order, please submit your $30.00 fee for shipment.
How can I pay for my online purchases?
SimplyMa'aM accepts PayPal, Visa, MasterCard and American Express credit cards.
Will I be charged sales tax when ordering online?
SimplyMa'aM is required by law to charge sales tax on all purchases where applicable. Some States charges taxes on both shipping and purchase total. Sales tax is estimated at checkout, the final amount will be reflected on your invoice or order confirmation.
What is your exchange and return policy?
Due to the custom nature of products, Our return policy is within 14 days. If you exceed the 14 days since your purchase, We will not be able to offer you a refund or exchange. To be eligible for a return, It must be in the original packaging, must be unused and in the same condition that you received it.
If you have concerns regarding the quality or sizing of your garment, contact us directly and we will review your concerns with you.
I saw something on your Instagram or Facebook page, but I don't see it for sale online. Can I order it?
Sometimes we'll photograph a our sample fabric that was a one time creation. We also test our customers by sharing new designs concepts and ideas on patterns using small batches of sample fabrics in house. For these reasons, not all the styles posted / featured in our social media sites are available for purchase or added to our full online collection. Stock items also sell out fast, so if you absolutely love it, be sure to act quickly and reach out to us.